Downloading and Ordering Pluggo

Should I get the downloadable or packaged version?

Well, as a group, Cycling '74 employees-as well as their children and friends-are very taken with the Pluggo box. You will be pleased to have it in your home. And with a little luck, this box will soon be gracing the shelves of stores worldwide. See a list of our distributors. Of course by downloading it, you'll take advantage of the frictionless "new commerce" aspect of the Internet that allows you to avoid duties and taxes.

Closer to home, when California residents purchase the physical package, we will have to charge them sales tax. However, the State Board of Equalization has specific rules saying that downloadable software is not "tangible" and is therefore not subject to sales tax. Don't believe this? Check the regulations for yourself.

I'm interested in Pluggo, but I'd like to order the "hardcopy" version with manuals and CD, etc. rather than downloading. Please advise.

Information about buying the packaged version of pluggo is here. You can either order it from us directly on-line or purchase it from a distributor or retail store near you.

I tried to purchase a downloaded version of pluggo and got an error message involving the online store. What should I do?

Contact us at 415-974-1818 or via email at order@cycling74.com.

We'd like to ask you to avoid clicking the "order" button on the pluggo order page twice if things appear to be misbehaving or not working at all. This will keep you from being charged more than once for your order, and none of us want that. Of course, we will fix it if the e-commerce elves fail you.

I've downloaded pluggo and I've got some questions about getting it to work now. Can you help me?

The pluggo troubleshooting page should prove to be of some help to you.
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